Case studies
One scenario, told in full.
We don't publish named client stories yet — we will when we have them signed. For now, this is an illustrative scenario, step by step: how an appointment-driven business's day changes when Vural answers the WhatsApp.
Illustrative case — built from common patterns in appointment-driven businesses. Not a real client; the numbers vary by case.
Aesthetic clinic
Common scenario
“We stopped losing appointments because nobody was replying to WhatsApp after closing time.”
- 22:34A message comes in asking for an appointment.
- 22:35Reply sent — with the real availability.
- 22:36Appointment confirmed — Friday 11:00.
- 09:00Automatic reminder already scheduled for the day before.
Starting point
A mid-sized aesthetic clinic was losing around 30% of its appointments to last-minute cancellations and no-shows. Messages that came in to WhatsApp after hours sat unanswered until the next day — and often the client had already called somewhere else.
Implementation
Vural learned the clinic's vocabulary, its services and its calendar. In seven days it was up and running, replying in the clinic's usual tone and acting directly on the existing calendar.
Result
After four months, no-shows dropped from 30% to 7%. About 40% of the recovered appointments came from after-hours replies that would have been lost before.
High-end beauty salon · Oviedo
A Saturday night
“We stopped losing bookings because at nine at night no one was answering anymore.”
- 21:12A message comes in asking for a colour-and-cut slot.
- 21:13Reply sent — with the real openings for Monday.
- 21:15Booking confirmed — Monday 17:30.
- 08:30Automatic reminder already scheduled for the day before.
Starting point
A high-end salon with three professionals and a Booksy calendar. About 22 % of weekend slots went unfilled between last-minute cancellations and gaps no one refilled; messages arriving over WhatsApp after closing went unanswered until Monday.
Rollout
Vural learned the services, the timing of each treatment and the salon's tone. In six days it was running on the existing calendar, replying the way the front desk would and only offering real slots.
Result
After three months, unfilled weekend slots dropped from 22 % to 5 %. Most of the recovered bookings (around 60 %) came in after hours — evenings, nights and Sundays.
Demo
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